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FAQ
Q: Where are you located?
A: We are located in Ile-Bizard. For address and directions please consult the Contact Us page.
Q: Is registration mandatory? Can we just pass by?
A: We are not open to the public. We are only open for tours that take place on predefined dates and time slots. Registration for a tour is mandatory.
Q: How long does the tour last?
A: Usually, the tours last between 45 minutes to one hour.
Q: Can we bring a dog to your farm?
A: Dogs or other animals are prohibited on our farm, even if they are in a carrier or on a leash.
Q: Can we use a stroller on the farm?
A: We recommend using a carrier (front or back) for your young children. As the ground is uneven on much of the farm, strollers are impossible to use.
Q: What is your cancellation policy?
A: Once booked, we don't offer a refund. In case of cancellation, we can reschedule your visit or give you a gift voucher.
Q: Where do we park?
A: We don't have parking. Please park at the side of the road.
Q: What happens in case of bad weather?
A: In case of bad weather, the activity will be cancelled by Project PACE. You will be notified 1-2 hours prior to your activity. You will have a choice to reschedule your event or receive a full refund.
Q: Can we just walk on the farm and feed all the animals on our own?
A: No. All our tours are guided and follow an itinerary. You will accompany our tour guides as they lead you from one activity to the next; they will share many funny and interesting facts about our animals on the way.
Q: Are gratuities included in the ticket price?
A: Gratuities are not included in the ticket price. Please keep in mind that our tour guides spend a lot of time behind the scene preparing for tours. If you are pleased with the service, you are more than welcome to give a tip to our guides.
Q: What time of year are you open/closed?
A: Our Winter Tours start around mid-December and last until mid-March. There is no exact date, as it depends on the melting snow and what the farmland conditions are, which vary year to year. We usually re-open for Summer Tours in mid-May. Summer Tours last until mid-October.