FAQ

ADDRESS & DIRECTIONS

Where are you located?

We are located in Ile-Bizard. For address and directions please consult the Contact Us page.

Where do we park?

Please park at the side of the road.

REGISTRATION 

Is registration mandatory? Can we just pass by?

Registration is mandatory. We are only open for tours that take place on predefined dates and time slots. 

Can I just come to have a look?

Unfortunately, no. We are a small farm and have very limited space. To ensure a smooth and safe experience for our guests, we can't accommodate walk-in visitors without a reservation. Remember, we're a private family farm, not a public park or municipal area.

Can we just walk on the farm and feed all the animals on our own?

No. All our tours are guided and follow an itinerary. You will accompany our tour guides as they lead you from one activity to the next; they will share many funny and interesting facts about our animals on the way.

VISITS

How can I reserve a visit?

Head over to our Farm Activities page and click on “Book” for the type of visit you want.

How long does a tour last?

Usually, the tours last between 45 minutes to one hour.

Can we bring a dog to your farm?

Dogs and other animals are prohibited on our farm. 

Can we use a stroller on the farm?

Preferably not. We recommend using a carrier (front or back) for your young children. As the ground is uneven on much of the farm, strollers are very hard to use and can get stuck or damaged.

What time of year are you open/closed?

Our Winter Tours start around mid-December and last until mid-March. There is no exact date, as it depends on the melting snow and what the farmland conditions are, which vary year to year. We usually re-open for Summer Tours in mid-May. Summer Tours last until mid-October.

Are gratuities included in the ticket price?

Gratuities are not included in the ticket price. Please keep in mind that our tour guides spend a lot of time behind the scene preparing for tours. If you are pleased with the service, you are more than welcome to give a tip to our guides and/or mention them in a review.

Do you have a waitlist in case you’re fully booked?

Yes! In case we are fully booked, you will have the option to add yourself to the waitlist. In case of cancellation, everyone on the waitlist will be informed and reservation happens on a first come basis in that case. 

Do you have picnic areas?

In the summer time, we have picnic tables available for use and a platform for rental. In the winter, we don’t have any seating options, unfortunately. 

CANCELLATION & BAD WEATHER

What is your cancellation policy?

Once booked, we don't offer a refund. In case of cancellation, we can reschedule your visit or offer you a gift voucher.

What happens in case of bad weather?

In case of bad weather, the activity will be cancelled by Project PACE. You will be notified 1-2 hours prior to your activity. You will have a choice to reschedule your event or receive a full refund.